Public Facing Functionality Departmental Impact Minor Impact Priority Description 1 Any functionality outage that affects the customer experience. 2 Affects day to day production of xxx corp 3 Impacts a department’s production. Time sensitive 4 Minor impact Response Immediate. All current tasks will be put aside to react to the problem. Superseded only by other Public Facing issues Immediate. All adhoc requests will be put aside react to the problem. Superseded by daily processing that is Public Facing – , EOD processing Urgent. All adhoc requests will be put aside react to the problem. Superseded by daily processing that is Public Facing or any issues that affect functionality ASAP. All adhoc requests will be put aside react to the problem. Superseded by daily processing that is Public Facing or any issues that affect functionality


rb/supportresponse.txt · Last modified: 10/10/2013 15:21 (external edit)